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EXIN SIAM Professional Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.
The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.
What should ZYX do?

A. Draw up a collaboration agreement across all service providers setting out how they will work together
B. Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator
C. Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role
D. Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves

Answer: A

Explanation:
* SIAM Strategy Communication:Clearly communicating the SIAM strategy ensures all service providers understand the new operational model and their roles within it.
* Collaboration Agreement:Creating a collaboration agreement formalizes the expectations, roles, and responsibilities of all service providers, promoting a cooperative environment.
* Role Clarification:The collaboration agreement ensures that SIAMRUS's role as the service integrator is well-defined and accepted by all service providers, preventing conflicts and misunderstandings.
* Contractual Inclusion:While incorporating clauses in service provider contracts acknowledging SIAMRUS's role is essential, it is part of a broader strategy and not a standalone solution.
* Formal Notifications:Informing service providers via official communication about SIAMRUS's appointment is necessary but insufficient without a collaboration framework.
* Implementation Framework:The collaboration agreement serves as a foundational document, aligning all service providers with the SIAM strategy and ensuring they work towards common goals.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Collaboration and Cooperation
* SIAM Professional Body of Knowledge (BoK), Governance and Contract Management Sections

NEW QUESTION # 27
Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

A. . Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills
B. Ask the service integrator after they are appointed to create customized role profiles.
C. Determine which staff has the right capabilities for their new role
D. -Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem
E. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem
F. Create a framework for generic role profiles for the retained capabilities

Answer: F

Explanation:
* Context and Issue Identification:
* The CIO is concerned about the retained capabilities' ability to perform their new roles in the SIAM model designed by SIAMRUS.
* OUTSCO has been selected as the external service integrator but not yet appointed.
* Customized Role Profiles:
* Creating customized role profiles for all parties involved ensures that each role is clearly defined with specific responsibilities, skills, and competencies required.
* This approach allows for a tailored fit to the organization's unique needs and the specific requirements of the SIAM model.
* Assessment of Capabilities:
* Determining which staff have the right capabilities for their new roles ensures that the right people are placed in the right positions.
* This process involves assessing the current skills and competencies of staff and matching them to the new role profiles.
* Avoiding Generic Solutions:
* Using generic role profiles may not address the specific needs and context of the organization and its SIAM ecosystem.
* Customized profiles provide a better alignment with the strategic goals and operational requirements.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Roles and Responsibilities
* ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

NEW QUESTION # 28
Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.
- SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem
- ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO
- NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.
Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.
What is the best approach for SIAMRUS to improve the situation?

A. Design and implement a program of organizational change management and skills training with each service provider and measure the success of it
B. Use the process forums to mao analyze and improve the end to end processes assigning specific activities to appropriate mdividuals
C. Implement a new customer marketing campaign focusing on the benefits of NEWBNK and stress that the issues are temporary and will be resolved M|
D. Implement Lean systems thinking in each provider to review and optimize the procedures, eliminating waste within the internal activities of the providers

Answer: B

Explanation:
Issue Identification:
Users of NEWBNK are experiencing increased incident resolution times, affecting customer satisfaction and sales.
The problem is attributed to the lack of collaboration among service providers.
Process Forums:
Process forums bring together representatives from all service providers to collaboratively map, analyze, and improve end-to-end processes.
This collaborative approach ensures that all stakeholders have a clear understanding of the processes and their interdependencies.
Mapping and Analysis:
Mapping the processes helps identify bottlenecks, inefficiencies, and areas for improvement.
Analyzing these processes enables the identification of specific issues and the development of targeted solutions.
Assignment of Responsibilities:
Assigning specific activities to appropriate individuals ensures accountability and clarity in process execution.
This structured approach improves coordination and efficiency among the service providers.
Outcome:
Improved process efficiency and collaboration lead to faster incident resolution times and enhanced customer satisfaction.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Process Integration ITIL 4: Create, Deliver and Support (CDS), Section on Value Streams and Processes

NEW QUESTION # 29
The planning for NEWGEN has started
-ZYXS will be the service integrator
-OUTSCO will provide application support services
-NETSCO will provide network services.
-PAYSCO is asked to continue to provide payroll services
Users are happy with the services of PAYSCO The contract with PAYSCO has 2 years left to run This is 18 months after the expected completion date ot the implementation of the SIAM model Initial discussions by ZYXS with PAYSCO have indicated that PAYSCO does not want to make any contract changes to support the SIAM model.
Given this constraint what is most likely to be the best method to plan for onboarding PAYSCO?

A. Wait until the current contract expires to onboard PAYSCO Until then, PAYSCO will operate outside of the SIAM model to avoid the need for contract changes
B. Renew PAYSCO's current contract to NETSCO OUTSCO will manage PAYSCO as a subcontractor under a new SIAM based contract between ZYX and OUTSCO
C. Implement an interim operating model for the management of PAYSCO Manage the ongoing relationship with PAYSCO to align operations to the SIAM model
D. Ask to terminate the existing PAYSCO contract earlier than agreed on for an additional fee Engage in the market to source a replacement payroll service provider

Answer: C

Explanation:
Understanding the Scenario:
* ZYXS will be the service integrator.
* OUTSCO, NETSCO, and PAYSCO are the service providers.
* PAYSCO provides payroll services and users are satisfied with PAYSCO's services.
* The contract with PAYSCO has 2 years remaining, which extends 18 months beyond the SIAM model implementation.
Analyzing Constraints:
* PAYSCO is unwilling to modify the existing contract to support the SIAM model.
Evaluating Options:
* Option A:Terminating the contract early involves additional costs and may disrupt payroll services, leading to dissatisfaction among users and potential operational risks.
* Option C:Renegotiating contracts with NETSCO and OUTSCO to manage PAYSCO indirectly could introduce complexity and might not align with the direct relationship PAYSCO has with ZYXS.
* Option D:Waiting for the contract to expire is not feasible as it delays SIAM model implementation and integration benefits for 18 months.
Selecting the Optimal Approach:
* Option B:Implementing an interim operating model allows ZYXS to manage PAYSCO within the current contract constraints, ensuring continuity of payroll services and gradual alignment with the SIAM model. This approach maintains user satisfaction and operational stability while working towards full integration.
Justification:
* An interim model provides a practical solution without immediate contractual changes, leveraging existing relationships and ensuring service continuity.
* This approach aligns with ITIL and SIAM principles of maintaining service quality and managing supplier relationships effectively during transitions.

NEW QUESTION # 30
The outline SIAM model has been determined.
-SIAMRUS will be the service integrator.
-The development teams from ZYXS and ZYXUK will merge to provide global application development and support services
-ZYXS will also provide a centralized service desk, desktop support, and field engineer support.
-OUTSCO will provide hosting e-mail services, the wide area network, and local area networks under new contracts
-All services currently hosted by ZYXS or ZYXD will transfer to OUTSCO
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The merger with the Tokyo-based competitor has started and is expected to complete in 3 months' time. As part of the merger the services currently provided by the Tokyo-based internal functions will transfer to ZYXS and ZYXUK. The planning for this has only just started, there is insufficient time to create and test a detailed plan What is the most appropriate implementation approach for the ZYX SIAM model?
What is the most appropriate implementation approach for the ZYX SIAM model?

A. Big bang with all service providers onboarded at once
B. Phased approach by incumbent service provider
C. Phased approach by ZYX organization and location
D. Phased approach by service or group of services

Answer: D

Explanation:
Understanding the Scenario:
* SIAMRUS will be the service integrator.
* Merging development teams from ZYXS and ZYXUK to provide global application development and
* support.
* ZYXS will provide centralized service desk, desktop support, and field engineer support.
* OUTSCO will provide hosting, e-mail services, WAN, and LAN under new contracts.
* Services currently hosted by ZYXS or ZYXD will transfer to OUTSCO.
* Merger with Tokyo-based competitor transferring services to ZYXS and ZYXUK, with planning just starting.
Analyzing the Options:
* Option A:Big bang approach risks overwhelming resources and causing significant disruptions.
* Option B:Phased approach by organization and location might introduce inconsistencies and complicate management.
* Option D:Phased approach by incumbent service provider may not address all service areas effectively.
Selecting the Optimal Approach:
* Option C:Phased approach by service or group of services ensures that each service or related group of services is transitioned smoothly and managed effectively. It allows for controlled testing and integration, minimizing risks and ensuring continuity.
Justification:
* This approach provides flexibility and ensures that each service can be managed individually, allowing for adjustments as needed.
* It aligns with best practices in ITIL and SIAM for managing complex transitions and integrations effectively.

NEW QUESTION # 31
......

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Guide EXIN SIAMP Torrent, SIAMP Simulations Pdf

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EXIN SIAM Professional Exam Sample Questions (Q26-Q31):

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